Introduction

The most recent update to this privacy statement, which describes how rockyspin.com (the "Website") processes data, was made on November 20, 2024. We go into great detail on this page because we want to make things easy and clear for our customers, which includes being transparent, honest, and open about what we collect and how and why we use it.

Our policy describes how we use your personal information, whether you are just visiting, depositing money, or playing one of our games. Please take the time to thoroughly read this policy, as it contains information on your data privacy rights, the circumstances in which we share and get your information, and how we use that information to personalize the ads you see.

Any major modifications to this policy will be communicated to you.

All of our employees are regularly trained in information security, and whenever they handle your data, they are required to follow internal rules and procedures and confidentiality pledges.

While we hope this website will be helpful, please contact our data protection officer at support@rockyspin.com if you have any questions or issues about data protection.

Policy promise

The website will always respect and cherish the privacy of each and every client. We promise to respect your privacy because we cherish it as much as you do:

The website places a high premium on protecting your privacy. Our goal is to use your personal information to make your life easier and better. Your private data will always be protected. We will be open and honest with you about why we are collecting and using your personal information. We will respect your wishes and let you know when you have rights or alternatives.

Before they may withdraw, a player must use up all of their active deposited cash at least once. During this process, anti-money laundering protocols are adhered to.

The business maintains the right to use additional procedures and techniques to verify a customer's identity when making deposits into an account (Know Your Client). One example of this, though not the only one, is a selfie with a piece of paper or another form of identification. To verify a player's account, casino management requires documents (ID, utility bills, payment systems, etc.) in Latin or Cyrillic. If the player is unable to provide their documents in the above-mentioned manner, the casino reserves the right to demand video verification in which they exhibit their documents.

Players who deposit in CAD may only use EcoPayz, Interac, Instadebit, and iDebit; a minimum deposit must be made using these payment methods in order to activate them for withdrawal.

Should it be necessary as part of the KYC procedure, the company retains the right to call the number associated with the customer's account. Rewards won't be given out until the account has been fully verified.

Collected personal data

Personal Details

Your personal details are required when opening an account, such as:

• your name, gender, date of birth, phone number, email address, and mailing address; 

• documents attesting to your residency and a photo ID (for the purpose of due diligence);

• information about finances and banking (to ascertain the source of money in a transaction)

• your login credentials to get access to your account.

By using our services, you provide us with the following information: 

• the manufacturer, operating system, IP address, browser type, and mobile device identifier of any devices you have used to access our services;

• information about how you navigate the website and how you interact with our products, and more;

• Recording chats over the phone: We may record or listen in on your discussions. To make sure we have followed your instructions exactly, to answer any queries or concerns, for regulatory reasons, to improve the quality of our services, to help with staff training, or to help detect or prevent fraud or other crimes, we may take this step;

• details you voluntarily gave us or otherwise made public, including your social network profiles

Specific types of data

Health information related to responsible gaming is one example of the "special categories of data" that the website may gather (see section "Why do we collect your Personal Data").

Further measures have been implemented to guarantee the privacy of your sensitive personal data (see Section «Security of your data and confidentiality»).

How & why do we gather your personal data

As a service provider, we are conscious of our customers' trust and confidence in us. In return, we provide the rationale for the acquisition of your information. Above all, in order to provide the products and services you want, your information must be gathered.

Your information is also used to improve and personalize your experience with our services and to get in touch with you on a regular basis with relevant information. Sometimes, to comply with the law, we may need to collect and use your information. In compliance with data protection laws, we must also provide a particular legal justification for processing your personal information. We employ different bases for different processing tasks.

within the conditions of a contract, you are a party to, when necessary for its performance. Our T&Cs, which you accepted at registration, include the terms of the agreement and the services we will provide:

• For "service administration purposes," such as password reminders, service messages, site maintenance, and updates to our Privacy and Cookies Policy or T&Cs; 

• To handle your transactions; to inform you if your website account has been inactive and to ask if you would like to use it again before we terminate it; 

• To provide our services to you in accordance with our agreement to offer activities, services, or online material related to gaming and betting, to educate you about them, and to answer your requests and questions;

• In the context of justifiable interests, your data must be used for the following reasons unless the rights, interests, or freedoms of affected parties (including you) exceed ours.

• To determine whether we may handle your data in this manner, we will consider a number of factors, including what you were told when you submitted your data, your expectations about its processing, the kind of data, and the impact of the processing on you.

• To provide you a more personalized, relevant service and make your experience special, we could, for instance, offer items and recommendations that are specifically catered to your playing experience;

• If you have registered for our marketing offers or are signed in, you will get personalized support. If you do not want to receive these services, you may cancel personalization or unsubscribe from marketing offers by emailing our Data Protection Officer or contacting our Customer Service.

• Enhancing our offerings to provide you with the most convenient online experience; 

• Conducting analysis and research to improve the services offered by the website; testing new systems and reviewing system updates; 

• Evaluating the effectiveness of marketing as well as for market research and training; 

• Using consumer modeling, statistical analysis, and trend analysis to develop and improve goods and services.

• Contact you about our services, for example, via phone, email, or social media; 

• Manage the competitions and promotions you choose to take part in; ask you to take part in and supervise customer surveys, questionnaires, and other market research projects carried out by the site and by outside parties acting on our behalf.;

• Do market research to improve our services, but if we contact you about it, you are not required to take part in our efforts. If you tell us that you do not want us to contact you for market research, we will respect your choice, and it will not affect your ability to use our services.

• Respond to your inquiries and complaints.

• Enhancing the security and fun of your game; 

• Discouraging, preventing, or detecting peer-to-peer gambling through third-party software; 

• Discouraging, preventing, or detecting any behavior that goes against our terms and conditions; 

• Confirming your affordability to ensure you have sufficient funds to use our services.

Particular categories of information

Such information will only be handled if:

• You have given us your explicit permission; 

• It relates to the private information you have shared.

• It is necessary for the establishment, pursuit, or defense of legal claims; 

• It is mandated by EU or member state laws for matters of substantial public interest.

Sharing your personal information

We usually don't share your personal information with businesses outside of the company's group for marketing reasons. However, in order to comply with the law, we could sometimes share your personal information with other companies, third parties who manage it on your behalf, and other third parties.

We may divulge personal data to third parties in the following circumstances:

• When instructed to do so by a regulatory body and/or in compliance with a provision of the relevant law;

• In order to defend, claim, or exercise our legal rights, we may require and authorize the Financial Institution that holds an Account Holder's account to submit information upon request from the regulator;

• In order to enable us to provide our services, such as companies that help us with technical services, data storage, and aggregation, payment processing, or suitable online advertising for our goods and services, we may share your personal information with third parties for fraud detection, affordability checks, and verification; 

• with outside auditors who may perform unbiased evaluations as part of our certifications;

• In addition to any rights or obligations under any agreements we may have with you, we may sell, transfer, or negotiate the sale or transfer of any of our businesses to an organization. If a transfer or sale succeeds, the organization that obtains your personal information may use it similarly to how we do;

• To any further successors in our company's ownership, or to address self-exclusion issues with the relevant authorities;

• When we enter into any kind of business merger or transaction, the sale or transfer is probably going to include our customers' personal data. We will let you know before we implement such a transfer of personal data. Even if your personal information is shared, we promise that it will only be used for the reasons outlined in this privacy statement.

How long your personal data is hold

Your data will only be retained for as long as is required to fulfill the purposes for which it was collected.

In order to meet our legal and commercial requirements, we must retain the data you provide while you are a customer. However, even if you discontinue using our services, we must retain your personal information for a minimum of five years after the closure of your account or for as long as required to comply with any AML/CTF regulations. 

We retain your information for a variety of reasons, such as: 

• complying with legal requirements under national and EU laws (such as licensing or anti-money laundering regulations); 

• proving or disproving potential legal claims against us, such as those involving negligence; 

• upholding our rights and obligations under the contract with regard to the pertinent information; 

• defending our legitimate interests, for which we have conducted balancing analyses; 

• complying with the regulations established by the relevant data protection authorities.

Your rights

We acknowledge that as a subject to certain limitations, you have a number of legal rights to the personal information we hold on you. To exercise these rights, contact our Data Protection Officer by email at support@rockyspin.com. These rights include:

• the opportunity to access, change, and remove the personal data we hold on you; 

• to withdraw consent, to object to the processing of your data,;

• to have your data transferred. 

You may also complain to your data protection authorities if you're not content with how we manage your data. Additionally, computerized decision-making and "profiling" are protected issues.

The private data we collect during registration unless otherwise specified on the forms, is necessary to complete your registration, contact you, and comply with the financial and gaming rules to which you are subject. Unfortunately, if you do not want to provide such private information, you will not be able to use our services.

You also have the right to see and amend the information we currently hold on you. You may seek a copy of the personal information we hold on you by submitting a data subject access request. You also have the right to request that any data we may have on you be corrected or removed if it is incorrect or has been modified since you first told us. These requests are free of charge and may be sent to our Data Protection Officer or Customer Services at support@rockyspin.com.

Another right you have is the capability of deleting your information. You have the "right to be forgotten," which gives us the authority to remove any personal information we may hold on you in certain circumstances. This includes the following:

• if you previously consented to the use of your information but later changed your mind and we are unable to give another valid reason for using it in compliance with data protection laws; 

• if the information is no longer needed for the purpose for which it was collected (as explained in our confidential notice);

• if we handle your information in line with our legitimate interests, and we can't provide strong legal arguments to support more processing;

• if we have no justification for handling your data in accordance with data protection laws;

• if the information must be erased in order to comply with a legal obligation;

• if this privilege is subject to mandatory retention periods imposed by both local and EU legislation.

You can as well restrict data processing. You have the right to ask us to restrict (or "block" or "suppress") the processing of your personal information. While processing is limited, we may still retain your information, but we will no longer use it. 

We keep track of those who have asked for their information to be "blocked" from future use in order to guarantee that the restriction is respected moving forward. This right may be used in the following situations: 

• You dispute the accuracy of the personal data (while we check problems);

• Because the processing is unlawful, you object to the information being deleted and request that we restrict it instead; 

• you need the data to support, assert, or defend a legal claim, but we no longer require it.

While we verify the reasons, we continue to handle your data for our justifiable business needs notwithstanding your objection.

The right to move data is the next one. We have the right to provide you with your personal information in a "commonly used machine-readable format." This gives you the ability to access and use your information for your own purposes across a variety of services. 

In the event that you decide to switch to a different provider, for example, this enables you to safely and securely relocate, copy, or transfer your information between our IT systems and theirs without sacrificing its usefulness. This is not a universal right, however, and it only happens if your information is handled in the methods listed below:

• according to your agreement, when it's necessary to complete a deal;

• when the data is processed only using automated means.

Additionally, you have the right to reject. Depending on your unique situation, you may choose to reject the processing of personal information if it is done for statistical or scientific purposes or in line with our legitimate business goals, which include profiling.

When your personal information is used for direct marketing, including profiling, you also have the right to object.

One more right is to withdraw consent. If we use your consent as a basis for processing your personal information, including sending you direct marketing communications, you may withdraw it at any time. 

Whenever you get an email from us, we'll make sure it's easy for you to unsubscribe by clicking the "unsubscribe" button. If you find that this isn't the case, please email our Data Protection Officer at support@rockyspin.com, and we'll do our best to address the matter.

Another of your rights is related to automated decision-making and profiling. Sometimes we use technology to make decisions automatically based on your personal information. This allows us to make timely, fair, efficient, and accurate decisions based on our knowledge. These automatic decisions may affect your ability to use our services and the goods, services, or features we may offer you now or in the future.

The following situations may call for the usage of automated decision-making:

• Personalizing products and services: in order to understand your needs and preferences and deliver a better-tailored experience, we might place you in groups with similar customers (segments);

• Fraud detection: To ascertain if your account is being used for fraud or money laundering, we utilize your personal information. If we think there is a risk of fraud, we may ban or suspend the account;

• Creating an Account: When you create an account with us, we assess if the product or service is suitable for you based on our expertise. We also confirm that you meet the prerequisites to create the account. Verifying their age, location, nationality, or financial situation may be necessary for this.

• Risk assessment for your bet.

Protecting individuals from possible damage resulting from judgments made without human involvement, such as profiling, is the aim of data protection laws. You have the right to be excluded from decisions—including profiling—that are made using automated processing of your private information if they have an impact on you legally or in another manner that is just as significant.

Please be advised that the right does not apply in the following circumstances: 

• when it is necessary to enter into or fulfill a contract with you; 

• when it is authorized by law; 

• when it is based on your explicit consent.

If you have any questions about this area, please contact our Data Protection Officer at support@rockyspin.com.

We will respond to any inquiries you may have about this area within a month of getting your request. This time frame may be extended by an extra month with prior notice, depending on the complexity of the request and the number of other current requests. We will provide a relevant reason if your request is turned down.

If your request violates data protection laws, we have the right to either (a) charge a reasonable fee that covers the administrative costs of providing the data or communicating or completing the requested activity or (b) reject it.

Security of your data and confidentiality

We are committed to protecting the personal information you provide us. We take all reasonable steps to ensure that any information collected via the Website is treated securely, in line with this Privacy Policy, and in compliance with strict data protection regulations. We have thus put in place robust procedures and technology to protect your data from abuse and unauthorized access.

Our payment processors encrypt your credit card information. Because we are dedicated to protecting our customers' private information, we only collaborate with top payment processors.

Our applications and systems are tested for security by independent experts on a number of occasions each year. We also have an intrusion detection system that continuously monitors all network traffic for signs of attacks or intrusions.

We have a specialized fraud department and advanced technologies in place to spot and halt suspicious activity in order to maintain the site as a safe place to play.

Any suspicious activity will be suspended and subject to a full investigation. If you have any issues about the activity on your accounts, including sudden changes in the balance or transactions that aren't visible in the transaction history, please contact us straight away.

The website uses SSL encryption to safeguard your data's privacy during transmission. We never collect, store, or transmit card information. All payment operations take place on the payment gateway's secure server.  

Complaints

You may contact our DPO, or Data Protection Officer, at support@rockyspin.com to have any concerns about how we handled your personal information investigated.

If you're dissatisfied with our response or believe we're processing the information you have provided unlawfully, you may lodge a complaint with the data protection authorities in your area

Policy changes

Since this Privacy Policy may be updated from time to time to reflect changes to our business practices or the laws regulating them, you may wish to check it each time you provide us with personal information. 

The date of the most recent changes will be shown on this page. If you disagree with these changes, kindly cease using our services in any manner and stop providing personal information on the website.

If you continue to do otherwise, you will be deemed to have accepted modifications to the Privacy Policy. Furthermore, you have the option to delete your account on the site at any time. 

For example, suppose there are significant changes to the Privacy Policy that affect how we would want to use your personal information. In such a case, we'll provide a more conspicuous notice, which can include email alerts about modifications to the Privacy Policy for certain services. You must expressly consent to such a change in order to keep using the services, and it will be effective immediately upon your approval.

Your obligations

You acknowledge that the site may ask for genuine, accurate, and thorough information from you when you use it and submit your personal information. You must also keep us informed of any changes to ensure that your information is current and accurate.

If we find that you have broken your responsibilities or if we have a good reason to believe that the information you have provided is false, lacking, or otherwise in violation of this Privacy Policy or the Data Protection Law, we retain the right to decline your application for registering or to suspend or terminate your account right away and without notice. You are not entitled to any compensation in this case since your application was rejected and your account was suspended or deleted.