Terms and Conditions

TERMS AND CONDITIONS

The following T&Cs have become effective as of November 20, 2024. Before you start playing, make sure you read the Terms and Conditions section thoroughly. When you begin using the website, you automatically accept the terms and conditions.

The English version will take precedence.

In general

It is your understanding that there is a chance that you might lose the money that you have deposited into your rockyspin.com account (the "Website"). Online gambling could be illegal in some jurisdictions. The site does not provide legal advice or guarantee that using its services is not illegal, and you agree and accept this. The Company claims that the services offered by the site do not comply with the laws of your country.

Not only do you voluntarily assume the risk of responsibility, but you also utilize the services of the site at your own choice and discretion. You are also responsible for determining whether or not your country's laws allow the use of the site's services. You risk injury by accessing the site and participating in the games.

The proprietor and administrator of this site (the "Company"). Terdersoft B.V. is a company incorporated under the laws of Curacao with the registration number 164860 and an address at 31 Emancipatie Boulevard Dominico F. "Don" Martina 1, Curacao. A license application has been submitted by rockyspin.com to the Gaming Control Board (GCB) with the number OGL/2024/1126/0521.

Terdersoft B.V. has appointed INTERDERSOFT LIMITED, a company incorporated and doing business in Cyprus with its main office at Ischyron 24, Kato Polemidia, 4151, Limassol, Cyprus, and registration number HE 452538, to act as its payment agent in order to streamline financial transactions.

These T&Cs are subject to change by the firm as it sees fit. We will do our utmost to notify the players via email of any significant updates. Nonetheless, we do say to all players to keep checking back here for developments.

A contractual contract has been formed between the firm and you via these terms and conditions. Please read these terms and conditions thoroughly before signing up for an account. If you find any of these T&Cs to be offensive, you are not authorized to use this site in any way.

By providing your email address, phone number, and/or text message, you give us permission to contact you by any of these methods. Notifications will be posted on the site, or other communication channels will be used to contact you. To stop receiving email offers from the organization, you may either file an opt-out request to our support or unsubscribe from SMS or phone calls.

Important data regarding your account, balance, or site's performance may still be sent to you by email, even if you have opted out of receiving frequent send-outs.

Games

Game providers' rules might change at any time, so please be patient if certain games aren't accessible where you are.

We are unable to ensure that any funds, deposits, winnings, or bonuses that a player may have obtained through encrypted Internet connections from their devices to a network in order to manipulate their geolocation will not be confiscated or reclaimed by us if they reside in a country that is restricted by the master holder of the license, software, or payment providers.

Any action taken by you in violation of these terms and conditions may result in the following consequences: refusal to open, suspension or termination of your account; delay in payment of your winnings; or use of such funds to compensate for any damage you may have caused.

Cuba, Jordan, Turkey, and Saudi Arabia are among the countries that do not provide the Fashion TV Video Slot.

The Planet of the Apes Video Slot is not available in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Additional countries where Vikings Video Slot is not available include Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the US.

The Narcos Video Slot is unavailable in two countries: South Korea and Indonesia.

Plus, you can only find Universal Monsters like Dracula, the Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man in these specific locations: The following countries are part of the European Union: Azerbaijan, Georgia, Moldova, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, and Andorra.

Some of NetEnt's jackpot games, like Mega Fortune and Arabian Nights, do not allow players from certain countries to win any of their jackpots: Russia, Spain, Tunisia, Turkey, UAE, Ukraine, Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, and Qatar. The corporation will make every effort to ensure that players from particular countries do not participate in the games, but if a player from one of those countries wins the jackpot, the award will be nullified.

All of Amatic's games are off-limits to gamers in Australia.

Playing games developed by Microgaming is not allowed in the following countries: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, and the Philippines.

Canadian players do not have access to the NYX (NextGen) games.

Currencies

The site supports a wide range of currencies for gameplay, including EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC, and other digital currencies.

Eligibility to play

The service will only accept players from countries and regions where it is legal to gamble online. It is the player's exclusive responsibility to research the gambling laws of their own nation before placing any wagers on the website.

Playing games online on this site is only allowed for adults (minimum age is 18) or those who have reached the age restriction imposed by their native country's legal system. The player is personally responsible for researching the existing laws and regulations of the relevant country on the minimum age requirement for online gambling.

Your sole and exclusive responsibility is to investigate any potential legal implications of playing the games and ensure that doing so does not breach any such laws. It is your responsibility to comply with any local regulations that may apply to the deposit and play of real money, as dictated by the laws of your country.

If a player is found to be underage, the firm has the right to deactivate or suspend their account.

Players from the following countries and territories (collectively referred to as "Restricted Countries") are not allowed to deposit or play games with real money:

Armenia, Azerbaijan, Aruba, Australia, Austria, Belarus, Belgium, Bonaire, Estonia, France, Canada (Ontario), Curaçao, Czech Republic, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Wallis and Futuna, Mayotte, St. Martin, French Polynesia, New Caledonia), Germany, Gibraltar, Hungary, Ireland, Israel, Jersey, Kazakhstan, the United Kingdom, the United States of America, Kyrgyzstan, Poland, Russia, Saba, Serbia, Sint Eustatius, Latvia, Lithuania, Moldavia, Netherlands, Sint Maarten, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, and Uzbekistan.

It is the company's policy that withdrawals and reimbursements will not be completed properly if the player breaches this Restricted Countries policy.

Players from the following countries and territories are not allowed to make deposits or play real money games because they are on the Financial Action Task Force's (FATF) blacklist:

A number of countries, including North Korea and Iran, are on the greylist: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, and Zimbabwe. If the player disregards this provision of the terms and conditions, the firm cannot guarantee that refunds or withdrawals will be completed satisfactorily.

Here are some countries and territories that we do not accept payments or users from: Afghanistan, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, North Korea (DPRK), the Democratic Republic of the Congo, Fiji, Guam, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, the Crimea Region (Ukraine), Trinidad and Tobago, Uganda, Venezuela, Yemen, and Zimbabwe.

Account usage

Before you can start using the site to make bets, you need to register and establish an account.

A single account is all that is allowed for you. There may only be one account per IP address, computer, and household. If you attempt to register several accounts, you run the danger of having them all prohibited or canceled and losing all of your bets. We have the right to recover any monies that you may have received or earned via deposits, bonuses, prizes, or refunds made while the duplicate account was active.

Upon request, you must also return any funds that were removed from the duplicate account. Feel free to contact us at help@rockyspin.com if you need assistance with creating an account. The creation of a new account will result in the deletion of the current one. If you come across many registered accounts, please get in touch with us immediately. You run the danger of having your account disabled if you don't.

We will not be able to help you recover any "forgotten passwords" if you do not provide a functional email address with the other necessary information on the registration form. Verifying the completeness, accuracy, and veracity of the data you provide is totally up to you.

During registration, you'll be asked to choose a username and password that will allow you access to the website. You should take full responsibility for the security of your login details. Password protection is of the utmost importance. Whether intentionally or unintentionally, the business cannot be held responsible for any third party's use of your account if you share your login details with them.

All financial transactions are protected by SSL encryption. Your information will never be shared or sold to any third party.

Keep in mind that you'll need to utilize the same payment method to withdraw funds. If you win anything using a credit card, for example, you have to use the same card to get it back.

You undertake to provide the Company with accurate, complete, and true information for the term of this agreement. Additionally, you will immediately notify the Company of any changes to this information.

No user account may be bought, sold, or transferred, and no player can deposit or withdraw funds from another player's account.

Sometimes we could accidentally confirm a wager or payout. In the event that a mistake occurs, the firm has the option to either settle all of the bets at the proper pricing, spreads, and conditions that would have been available when the wager was made if the error hadn't happened or cancel all of the wagers that were accepted with the error.

Should the user become aware of any possible defects or limitations, they are obligated to refrain from using the software. Furthermore, the user assures that they will promptly inform the firm of any mistakes or missing information. The firm has the right to full compensation for all expenditures related to the mistake or incompleteness, including those spent because the user failed to inform. This reimbursement applies if the user does not fulfill the duties described in this section.

The firm has the right to retain any monies that are associated with any suspicion or evidence of manipulation of the gaming system. There will be criminal consequences for everyone who has taken advantage of the casino system or tried to do so. It is entirely up to the company's discretion to decide whether or not to continue offering any games or events on the website.

Making deposits

You must have sufficient funds in your account to participate in the games.

The minimum deposit varies by country, so keep that in mind when you play. The maximum deposit amount is determined by the payment method you pick. Also, we let players choose which cryptocurrency they want to use for wagering, under the limits specified before.

A player's account may sometimes get a personalized "bonus" from us. The amount of the bonus and the conditions under which it will be awarded are determined by the firm. The bonus is announced on the site from time to time. You can't wager using bonus funds unless you've wagered with real money in an account that holds both types of money. If you take out the main deposit before you complete the bonus turnover criteria, you will lose all of your bonus profits.

Keep in mind that incentives come with their own set of rules and regulations ("Bonus Terms and Conditions"). These could be available on the web.

Since it is not, the corporation ought not to be considered a bank. Interest will not accrue on your account.

Once a deposit is verified, the money stays in the account for quite some time. Before a withdrawal may be processed, all previous deposits need to be confirmed.

The site does not engage in currency trading or exchange since it is not an exchange.

No one else's credit card, debit card, or other payment method will be accepted to fund your account. Credit cards and other payment accounts used for deposits and withdrawals must have the same name as your account.

Due to the decentralized nature of cryptocurrencies, it is important to note that deposits made via payment methods are free from deposit limits. If you would want to limit your gambling at casinos, please utilize any other available option.

When funding your account with cryptocurrency, be sure the total amount exceeds or is equivalent to the minimum deposit limit for that currency. You can see this limit shown on the deposit page of the account you're using. No funds will be credited to your account or returned to you since our payment processor cannot process deposits below this amount.

If your local law forbids online gambling, you will not be able to apply a credit card to make this transaction.

The onus is on the cardholder to research the laws of their own country about online gambling.

Nobody under the age of 18 may participate in any of the features offered by this site.

Withdrawing

The amount you may withdraw as a minimum varies from 50 to 120 euros, depending on your country of residency and the method of payment you choose.

If, for whatever reason (human mistake, technical problem in the pay tables, etc.), we mistakenly credit your account with wins that do not belong to you, we shall promptly delete the funds from your account and retain ownership of the funds. We shall treat the amount you paid in error as a debt owing to us if you withdrew funds that were not yours before we detected the mistake. This will not impact any other legal remedies or actions you may have. If there is any incorrect crediting, you are required to notify us immediately.

You are aware that the funds are immediately spent and that the firm does not provide refund or cancellation procedures. Significant gains may be paid out by the firm in monthly installments.

We reserve the right to require verification from each client at the time of their initial withdrawal and at any time thereafter, without offering the player a reason for the request, based on our internal discretion. One example of a verification document is a copy of the player's passport or national identification card. Other examples include copies of their utility bills, bank statements, and/or deposit cards.

It is the player's responsibility to verify the authenticity of any documents used in the KYC process. Money and potential prizes might be confiscated from the player if they submit fraudulent or counterfeit documents.

In order to request a withdrawal, a player must first play through their active funds. At every stage, anti-money laundering protocols are adhered to. The player is fully liable for paying any taxes or fees linked to their winnings, as per the regulations of their home country.

Online purchases may be made via Visa Original Credit Transfer (OCT) and Mastercard Payment Transfer. Credit card-issuing banks have the right to reject or refuse such transactions at their own discretion; thus, the site cannot ensure that credit card payments will be handled properly in every case, even in approved countries.

Assuming, as unlikely as it may be, that a player transfers Bitcoin to a BCH address or any other cryptocurrency to another cryptocurrency network. It will be over €5,000 before the corporation even considers trying to recover the funds. Unfortunately, there are cases when a charge of 0.1 BTC will be applied to try to recover the lost funds; however, this in no way guarantees that they will be recovered.

Euros are the currency that the site utilizes internally. This is because your bank and/or the business's payment processing system may convert the amount you entered into your card into a different currency; thus, the actual amount deducted from your card may be somewhat more than what was displayed during the transaction.

Withdrawals could take a day or more to process. After a withdrawal is processed and sent, there may be a wait time that applies depending on the payment type.

Withdrawals made via bank transfers may incur additional costs imposed by intermediary banks in rare instances, which you are aware of. The Company still does not have control over these charges.

Except if stated otherwise in an individual offer's terms and conditions, players may cash out up to $1,000 USD daily, $3,000 USD weekly, and $10,000 USD monthly. If you win more than €/$10,000, the firm has the right to divide the compensation into monthly payments of up to €/$10,000 until the total money is distributed. However, players with a higher VIP status, if any, may be excluded from this at their sole discretion.

We reserve the right to use additional measures and procedures to verify your identity whenever we make a contribution to your account, including the first deposit (Know Your Client).

We have the authority to contact you at the number associated with your account, which may be necessary for the Know Your Customer procedure as we see fit. The account must be confirmed in its entirety before any withdrawals may be processed.

Withdrawals made via bank transfers may incur additional costs imposed by intermediary banks in rare instances, which you are aware of. The corporation has no control over these costs, which are limited to EUR 16.

Since we are not a bank, no one should treat us that way. You will never have to worry about interest being added to your account or having access to any kind of exchange or conversion services.

Responsible Gaming

When the corporation receives a request to self-exclude, they will immediately deactivate the account and prevent the user from using it to play any games. It is the player's responsibility to prevent the creation of extra accounts, even though we will do our utmost to prevent this. Expenses that may occur on other accounts are not the business's fault.

You may restrict your losses as a player by setting an amount limit on your account.

Accounts considered dormant

After twelve (12) consecutive months of inactivity, the account of a player is deemed dormant. Monthly administrative fees of €10 (or its equivalent in another currency) or the amount of your account (if less) will be imposed by the Company if your account is deemed inactive, as long as your account balance remains positive.

By allowing the Company to deduct this amount from your account on the first of each successive month, beginning on the first of the month after the day your account is deemed inactive, you are authorizing the deduction. The firm will stop deducting the fee when the account balance is zero or when the account is reactivated.

Any costs that may come up when processing the refund are the player's responsibility to pay.

Closing an account

To deactivate an account, customers may send an email to support@rockyspin.com. The corporation will refund any and all funds from the User Account. Whatever mode of repayment is chosen by the Company is entirely within its purview.

To prevent fraud, money laundering, terrorist financing, and misuse, the Company has the right to request user identification before deactivating an account. This means that the company can still request the user's most recent documents, conduct an interview over Skype or Zoom, and request either proof of funding or a high-resolution, clearly visible selfie with the user's most recent documents held up to their face, regardless of whether the user has previously passed identity verification.

We reserve the right to cancel your user account at any time, for any reason, and without prior warning or explanation. We will refund the amount that remains after deducting any withdrawal costs.

Disclaimer

Any gains you get from the firm must be reported and paid for in accordance with any relevant regulation.

You understand that there is a chance you might lose the funds you've added to your account if you play the games.

In the event that any of the following causes players or third parties to incur losses or damages, the company will not be held liable, whether directly or indirectly:

Force majeure;
Issues with printing, miscommunication, hearing, reading, translation, spelling, transactions,
technical failure,
technological hazards,
manifest error,
game cancellation due to any reason;
breach of these terms and conditions by the player or a third party;
player or third party collusion or illegal activity;
advice or suggestions offered by the business or a third party via the site or services;
changes in the financial markets, including fluctuations in currency rates.

Any loss or damage that the player experiences as a result of using the services or the Company's failure to comply with the T&Cs—whether due to a breach of contract, tort (including negligence), breach of statutory duty, or any other legal theory—will not make the Company liable to the player.

No matter the legal basis, the maximum amount that the Company can be held responsible for compensating a player for any losses stemming from or connected to a wager or bet placed by the player, be it breach of contract, tort (including negligence), or any other legal theory, will never exceed the total amount of the wager or bet that was the initial basis for the claim.

You agree that the firm may, at any time and for any reason, terminate your account and refund any funds within (minus any withdrawal costs), without further notice or explanation.

Policy regarding fraudulent activities

The company uses a variety of anti-fraud tactics and tools, and it has a robust anti-fraud strategy. If the player is found to be involved in any fraudulent activities, such as collaborating with other players, defrauding other online casinos or payment providers, refusing credit card payments, making multiple accounts, or participating in other types of cheating, the Company has the right to suspend all payouts and terminate the player's account.

Additionally, the player could go bankrupt in their own home country. There will be no notification or explanation to the player; the decision is entirely within the company's power.

The business may also notify the proper authorities of any fraudulent actions taken by the gamer. Some examples of this include:

Delaying the game until the wagering requirements are waived.
Leaving huge wagers unattended (like in blackjack) and then coming back when the bonus wagering is complete.
Using tactics that take advantage of flaws in the software or game design to play for free with the intention of building up in-game value, losing the bonus money, and then using that value to wager real money and cash out.

We will promptly seize winnings, terminate the account, and retain the authority to prohibit further withdrawals in the event that our organization learns that a user has consented to a promotion or bonus with the intention of utilizing known methods to withdraw the bonus funds or in any other manner trying to exploit bonuses.

Taking advantage of the game may be done in a few different ways. One is by waiting until you've satisfied all the wagering requirements. Another is by making a new deposit while the bonus or free spins features are still active. No withdrawals will be processed until the corporation explicitly says so, and any winnings will be confiscated.

Company policy also prohibits using bots or other programmed equipment during games, in addition to player collusion.

The firm has the absolute right to cancel your account and refund any funds, minus any withdrawal costs, at any time and for any reason, without prior warning or explanation.

If you paid for your purchases with a credit card, we may compensate you for any withdrawal requests up to the whole amount you deposited. If the amount you withdraw is more than what you deposited, we will return the difference using one of our other available alternatives.

To calculate the amount that has to be reimbursed before the refund is processed, we will deduct any incentives and prizes from your balance.

For security or legal reasons, if our payment processors or the firm judge that any credit card purchases pose an unacceptable risk, we will inform the necessary authorities and parties and initiate refunds to the credit card.

Please submit an email requesting a refund.

Refundings

You may reach out to our customer care team using the website's instructions if you have any problems with our services.

To confirm the return, you'll need to provide the following documents:

2 photos of your government-issued photo ID (driver's license, passport, etc.)
1 photo of a paper document (bill, bank statement, government document, etc.) that was sent to you within the last 90 days serving as proof of residence.

You also have the option of submitting a physical PDF of a utility bill or bank statement. This will include your name and account number if you haven't already submitted it as proof of residence.

It may take up to seven business days for a refund decision to be made.

Within 48 hours following the decision to refund, the player will get a notification, the procedure will be finished, and the refund amount will be paid to their account.

If you paid for your purchases with a credit card, we may compensate you for any requests for withdrawals up to the whole amount you deposited. If the amount you withdraw is more than what you deposited, we will return the difference using one of our other available alternatives.

To calculate the amount that has to be reimbursed before the refund is processed, we will deduct any incentives and prizes from your balance.

Please submit an email requesting a refund.

To confirm the return, you'll need to provide the following documents:

2 photos of your government-issued photo ID (driver's license, passport, etc.)
1 photo of a paper document (bill, bank statement, government document, etc.) that was sent to you within the last 90 days serving as proof of residence.

You also have the option of submitting a physical PDF of a utility bill or bank statement. This will include your name and account number if you haven't already submitted it as proof of residence.

It may take as many as seven business days for a refund decision to be made.

Within 48 hours following the decision to refund, the player will get a notification, the procedure will be finished, and the refund amount will be paid to their account.

To calculate the amount that has to be reimbursed before the refund is processed, we will deduct any incentives and prizes from your balance.

If our payment processors or the firm assess that any credit card purchases pose an unacceptable risk for safety or legal reasons, we will initiate refunds to the credit card company and inform all necessary authorities and parties.

Complaints

You may reach out to our customer care team using the website's instructions if you have any problems with our services.

When the support team is unable to address a customer's concern immediately, the matter is escalated to the next level of management in the support division. Appropriate updates on the complaint's progress will be sent to you.

If the dispute cannot be resolved with the casino's management, you may contact any of the listed independent organizations, gaming authorities, or licensing regulators on the website.

Please be informed that in the event of a dispute, the server logs and records will act as the final decision-maker. You understand and agree that our records will serve as the ultimate arbiter of your involvement in the applicable online gaming activity, including the conditions under which you participated and the results of such engagement.

Additionally, you acknowledge that the result recorded on the game server will take precedence over the one shown on your screen in the very improbable case that there is a discrepancy.

In the event that we need to contact you about this disagreement, we will do so using any of the methods indicated in your account.

Penalties

If you break any of these terms and conditions, or if the business has reasonable grounds to think that you have, it maintains the right to refuse to open, suspend, or cancel your account; withhold payment of any wins; or apply such amounts to any damages you may be awarded.

When deciding whether to suspend or permanently ban you from accessing our site due to a breach of any of our terms, conditions, or policies, you acknowledge that we shall have the last word.

Except as expressly provided above, users are thus prohibited from using the Services or any Content for any purpose whatsoever, and the Company expressly reserves all intellectual property rights therein.

In particular, users are not allowed to:

remove copyright, trademark, or other property notices from the content or any copies made of it;
use the content in a way that would violate the rights of the company or any third party;
use the content in a way that would violate the website's terms and conditions or be illegal;
use, copy, alter, edit, mix, or remix, add commentary or voiceover, show, perform, share, distribute, disseminate, broadcast, frame, communicate to the public or any third party, or exploit the Servicesand/or the Content for personal financial gain.
Taking any step that increases the company's ad revenue or subscription fees through sharing the company's content or by making it easier for third parties to do the same;
storing or archiving content so that people other than users can access it; communicating with third parties;
duplicating, publishing, republishing, redistributing, or sharing any information derived from the content.

Intellectual property

Copyright protects the design of the site and the Services, the software used in the Site and the Services, and the Content. All of that belongs to the Company and/or its licensors.

Only appropriate devices may be used to view, download, and save the content. For personal, non-commercial uses, the User may also print it off, use it, quote from it, and reference it as long as the Company is given due credit where appropriate.

Users are not allowed to use the Services or any Content for objectives other than those specified above, and the Company expressly reserves all intellectual property rights in respect to the Services and Content.

Specifically, it is never allowed for a user to:

Remove any trademark, copyright, or other property notices from the material or from any copies of the content made in compliance with these permissions;
Use any content in a way that would infringe upon the rights of the company or a third party;
use any content in a way that would be illegal or violate the website's terms and conditions;
use, duplicate, alter, modify, mix, or remix, add voiceover or commentary, show, perform, publish, share, disseminate, broadcast, frame, inform the public or circulate to any third party, or benefit financially from the Services and/or the Content in any other way;
Any activity that produces advertising revenue or subscription fees from the distribution of the business's content or by removing the need for third parties to subscribe in order to duplicate, publish, republish, redistribute, communicate, or disseminate the content or any information it contains could be considered "commercial gain";
Any material may be saved or preserved so that others other than users can view it.